The service representative began helping me promptly at my appointment time. He was friendly and explained everything clearly. I appreciated being transported to and from my home by LYFT which says to me that you value my time. The service was performed in a timely manner. Thank You.
Juanita - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At South County Buick GMC, we value our customers and we look forward to seeing you on your next visit.
Took the car in for an oil change, was informed that it needed to have the ac filters changed, and that they would take another look at the driver side door, that I've been having issues with. Turns out the locking mechanism needed to be replaced. Robert called me to inform me of the issue, he offered a loaner car while the work was done. What would have taken a day ended up taking 2. Robert was great.... He kept me informed the entire time, and assured me I could keep the loaner till the work was completed. I was able to keep my daily routine up and going, get to work, pick up kids from school, light shopping. Over all what seemed should have been a horrible experience was indeed the total opposite. Thanks Robert!!
They were able to take my car I'm without and appointment and got me a ride home relatively quickly and the staff was friendly. Only complaint would be the cost of service but that is obviously to be expected.
Tim Fitchner has been the service manager who has taken care of me and my car since I purchased it. He is always on top of things, giving me all the information I need regarding the service my car needs, and he always personable and friendly!
Guillermo, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the South County Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Andres, we love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!