Nestorio, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At South County Buick GMC, we value our customers and we look forward to seeing you soon.
I want to take the time to acknowledge Service Advisor, Timothy. I was the last person to check in my vehicle that evening, after 7pm, and I am sure that it was actually after his work hours and I had no appointment. He was very pleasant and took his time to make sure that all of the information I was providing was correct. He was very thorough in checking in my vehicle and took the time to show me some damage on my vehicle that I had no idea was even there. He explained that it might be later in the afternoon the next day that they might be able to get to my vehicle, but it would be done. I told him that all of my other experiences at other dealerships would prove that my vehicle would not be ready until the 2nd day. He proved me wrong. I got a call from him the following day around noon saying that my vehicle was done and I could come pick it up. I am certain that I am not his only customer to state this about Tim. Great Job Tim and I'll be back.
Had to bring my vehicle back for the same problem. Picked up the vehicle and was a few blocks away and the same problem started happening. Very inconvenient. Who is responsible to make sure the problem is resolved? The technician or service advisor?
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
There is an $895 option charged on my contract that I don't know what it is and I don't want. No one in finance will call me back. A mistake or miscommunication is understandable. A complete lack of a return call is not.
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the South County Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Since we have been coming here for the first time ever, we walked in the door and Your service advisor Javier Orozco said can I help you. When other times that we came and walked in, and their was no customer waiting but there was an empolyee there, he did not say a word to us or he did not say I will be with you. Until 15 minutes later. To us that is not good customer srevice. More of your empolyee should be like Javier Orozco, he took very good care of us.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.